Strange SendGrid problem

I’m working through this bug with SendGrid support but wanted to know if anyone else experienced this problem…

A while back I signed up for a free SendGrid account through Rackspace Cloud Sites. I configured options on SendGrid and then configured a WordPress plugin (recommended by SendGrid) on my domain.

The only emails sent out were backup success/failures from another plugin. So I wasn’t really using SendGrid as it was intended (newsletters, customer interactions, etc) but I figured I would find a use for it later.

Important Story Point: The emails had my logo on them which I *think* I configured through SendGrid’s website.

Flash forward several months. I find out that you can add additional API users/keys on that same account. This way you can use one SendGrid account with different API keys on different domains so that they all have different “from” addresses. This functionality might have always existed in some form but I just found out about it.

Great! I actually have a use for SendGrid on this upcoming project and figured I could actually make some use of those free 40K emails/month.

I set up the new user and connect that user to a completely different WordPress install and domain. But when I send out the test message I see the logo from the original domain.

I scour the SendGrid site and the WordPress settings on both domains and can’t find anywhere to change it. I contact support and they say it must be in the WordPress configuration. I said that it was probably on their site at one point and that maybe they took away the newsletter “app” to encourage customers to upgrade thereby leaving my settings in database limbo.

So now I can’t use SendGrid on any other sites because I can’t figure out how to get that logo out of the emails.

Anyone else have this problem? Do you remember configuring a Newsletter Template of some sort when you signed up? I used their API Workshop ( to send an email and it has my logo in it. So it has to be something on their end, right?

=========== Answer 1 ===========

In case it happens to anyone else here’s their reply:

Thanks for the info – that actually helped me narrow down exactly where to look. It seems that when you first signed up, we gave you the option to setup the email template, and you did so, but that option actually should not have popped up for you.

Our devs have taken care of this problems, and I sent a test to confirm that the box with your logo is now gone, so you’re all set now!

Rackspace Email Marketing (spamming) – Direct to Your Clients

I discovered this week, that my customers (entered as clients in Cloud Sites control panel) – are being added to Rackspace’s general email marketing list.

I also discovered this in April

Both times I have been told it was a mistake and won’t happen again… but it did – and might again?

So beware, if you enter a client into cloud sites, they may get email marketing directly from Rackspace. Actually, they will get spam – since it is unsolicited bulk email.

My clients know that they are hosting with Rackspace – via me as a reseller – which I think made the messages that much more confusing to them. They get a message from a vaguely familiar sender (that they associate with me) – which contains (in their mind) – a bunch of confusing information about cloud this and cloud that.

One confused customer called and said – “What is this email? I thought I paid you so I didn’t have to worry about or understand this “cloud” nonsense”

This is not reseller friendly behavior.

=========== Answer 1 ===========

I have verified with a couple of customers and you are right, they are receiving Rackspace Newslletter.

One of them forwarded me an email received on August 22.

My customers also know we are Rackspace resellers but it is not good that they receive communications directly from Rackspace.