Client Billing Solution

How can billing be retired? Way back in 2009 we bought into RS CS and have had a somewhat smooth three years with their service. During that period we have been able to launch around fifty sites under our “master” CS. Some where migrated from RS Managed Hosting and some have been new web sites (LAMP and IIS based, it was all good). I’ve been pleased (except for the end of life for support, which was originally an additional $3/month service option) with how billing is handled.

How can they end of life the billing service Aug. 31st, if we are pleased with the functionality?

Does anyone understand FreshBook migration option referenced in their email about Cloud Sites Client Billing Retirement?

Do any members of this forum have experience with the EC2 platform, and if so is it a viable alternative.

=========== Answer 1 ===========

We’ve had many battles with RS regarding Cloud Sites. Some we’ve won, but most we’ve lost. Some we are still fighting (eg Backup solution).

What I found is that if a feature change impacts less than a few percent of Cloud Site users (even though 1% might be 100 clients), then RS won’t hesitate to do what they want to with that feature, so as long as it doesn’t violate any legal promises.

And I can’t entirely blame them. Some features that they (or Mosso) thought was a good idea a few years back no longer are inline with their current strategy. What’s a firm to do? Piss off a few customers, or be restricted as to what they have to do to be competitive or what they are willing to continue supporting.

Cloud Sites is becoming less and less of a complete reseller solution and more of a PAAS for ASP and PHP hosting. I think you might be surprised at how many of us just don’t use the billing service. For me, it just didn’t have enough features.

I wish you best of luck in moving to a new billing platform. I’m afraid this is a fight you won’t win.

=========== Answer 2 ===========

if i did use the feature i assume i would feel much the same as you do but since ive never used the billing, we couldnt since we are outside the usa, we do all our billing through xero unconnected to rackspace. Having that billing crap in the hosting panel just wastes my life having to click through the tick box to not do billing. good riddance to it from my pov

=========== Answer 3 ===========

control panel is so much faster for adding sites now, omg so nice. if we could just get rid of the domain rego thing that im never going to use and set a default template for the number of mysql databases, and stop making me put stuff into the client account profile details it would almost make the time to add a site disappear.

=========== Answer 4 ===========

I use the billing solution.. I just spent 8 hours trying to find a service for recurring billing. They are all outrageously expensive and cumbersome. I have no idea what to do. This is going to be a HUGE hassle and will probably end in me leaving rackspace. I really liked the service they’ve given me over the years but there are cheaper shared cloud hosts that will offset the cost of me having to pay for a merchant service with recurring payments. To sum it up, this sucks.

=========== Answer 5 ===========

It’s beyond me how RS elected to remove functionality with a working product that required little to no maintenance cost for their team. Must be too busy and want to cull off some of the sites…

=========== Answer 6 ===========

I use the billing solution.. I just spent 8 hours trying to find a service for recurring billing. They are all outrageously expensive and cumbersome. I have no idea what to do. This is going to be a HUGE hassle and will probably end in me leaving rackspace. I really liked the service they’ve given me over the years but there are cheaper shared cloud hosts that will offset the cost of me having to pay for a merchant service with recurring payments. To sum it up, this sucks.

Are you willing to hold out for the CloudSite API? If it becomes reality, you might be able to commission someone to make your own simple billing system.